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Steven Johns

Marketing | Internet

• Burnley,
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Steven Johns - Corporate Profile

Steven Johns's Experience:

• Engineering Manager at Time Computers

  January 1996 - June 2005

  TIMEUK.COM and Time UK Factory are divisions of Digital World Group Ltd. We specialize in providing high specification, good quality products with excellent service and support. TIME is one of UK's leading Home computer brands with over 2 million PCs in UK homes and its products have consistently provided the best overall value in terms of specification and price. TIME PCs have been sold for almost 20 years and are part of one of Europe's leading computer brands. Time UK Factory is physically, the largest factory of its kind in the U.K. with massive production capacity. The factory uses the latest state of the art production and management processes to ensure the highest levels of quality and just-in-time delivery to its trade customers. For major customers the Factory can produce retailer 'own branded', as well as TIME branded products. Primary Responsibilities: o To manage a team of PC engineers, functional testers and Q.C inspectors to ensure all work instructions, procedures are followed at all times. o To ensure all product ranges are built, tested and delivered to ISO 9001:2004 standards and procedures. o To control, replicate and monitor testing materials for all production lines. o To produce and update all procedures and work instructions as per ISO 9001 standards. o To provide multi-level training on all aspects of production to multi-lingual staff. o To deliver clear and concise hardware / technical support to all areas of production. o To functionally check major client orders (Tesco, Asda, Woolworths etc...) o To test and evaluate new PC / notebook hardware and software products. Official Time Group Websites: http://www.timecomputers.com http://www.timetechnologypark.co.uk http://www.tgdlimited.com/aboutus.php

• Head of Paid Search, PPC Strategist, Remarketing Ads, SEO, SEM, Google Adsense at 6G Internet - Air Fibre Broadband via Radio Waves

  January 1995 - December 1995

  6G Network: We have a national fibre network that is lit with DWDM that serves our national distribution nodes. Completely resilient core network with a national figure of eight topology supplying fully resilient optical paths. We lease dark fibre nationally from various tier 1 carriers to create the figure of eight topology. All houses do speak back to a tall building on a one to one basis. In a city/town there are several tall buildings serving end users, and the users will more than likely have the potential of 'speaking' to several tall buildings. At the point of install the installation engineer will choose the best available tall building to connect the house to. The 6G website does its job in getting the concept of the service over to non-technical end users with out being too technical, it is not a manual on how the network is built unfortunately. We use the design fundamentals of access, distribution and core network topologies. Each tall building is essentially both the distribution and access building utilising several different types of radio technology and each tall building is strung together in city wide deployments in a resilient fashion with at least two inbound/outbound feeds, and each tall building can be served with tens of gigabits if required, depending on the customer base being served from said tall building. But essentially the 6G network is planned and built with service provider/carrier class knowledge and equipment. The topology that you describe is what we would expect to see in a normal 2.4 GHz wireless deployment in a mesh topology which inherently has the issues that you have talked about.

• Digital Marketing Manager, Head of Paid Search, PPC, Mobile Ads, CPC, SEO, CPA, Remarketing Ads at Tpad Ltd | Client Marketing VoIP / SIP Solutions

  January 1995 - December 1995

  What are Virtual Numbers? A virtual number in the simplest sense is a telephone number that is not directly connected to a telephone line. Virtual numbers allow companies to maintain a virtual presence in locations outside of their area. For customers Virtual Numbers look and act exactly like numbers attached to a physical line. Example - Company X is based in Manchester (0161) they do a lot of work in London and New York. They want to present a local presence in London and want to enable customers from New York to call local rates. As the company is based in Manchester there is no possible way that they could achieve these results. Using Tpad's virtual number service both these results can be easily achieved, we can provide a local London number (0203) which is pointed directly at the companies Manchester office. Using the same service we can also provide a New York number for customers in New York to call Company X at local rates.

• PPC Strategist, Google Adwords, Google Analytics, Bing Ads, Twitter Business Ads at Tpad Ltd | Client SIP Trunking / IP PBX System

  January 1995 - December 1995

  What is a SIP Trunk / SIP Trunking SIP Trunking is an efficient use of data connectivity to make voice calls through a SIP provider such as Tpad. Typically your existing phone system uses PRI lines (ISDN). These are separate lines to your data network that are purely used for your telephone system. These lines are installed in pairs (ISDN 2) or in groups such as an (ISDN 30). This type of line has a monthly rental and allows you the user to make or receive 1 call per line (ISDN allowing 2 concurrent calls and ISDN 30 allowing 30 concurrent calls.) The main considerations with this type of connectivity is that you are limited to the amount of lines you have, and also the rental cost is fixed per month, even if you do not use the line, the rental remains. Over the recent years there has been significant developments in telephony and more businesses such as yours are considering SIP Trunking for two reasons, increased capacity and flexibility, and to reduce on-going fixed costs. Tpad is a provider of SIP services to business throughout the UK. We work with our clients to move away from expensive and restrictive aged systems to more up-to-date connectivity options and systems. SIP Trunking gives flexibility without reducing customer experience and also provides significant cost savings by reducing line and call costs.

• Marketing Manager, VoIP Telephone Systems, SIP Trunking, SEO, Telecoms at Tpad Ltd | Client IAX2 Trunking Setup

  January 1995 - December 1995

  Tpad's Enterprise PBX is a fully managed onsite telephone system that has been specially developed with large enterprises in mind. The Enterprise PBX has been designed to allow large enterprises to take advantage of a fully managed and supported service that can be deployed over IP, PSTN and ISDN. Enterprise PBX provides full connectivity between your main office and any satellite offices, providing customer with free office to office calls with a single company wide dialling plan. Enterprise PBX is deployed using industry standard enterprise level server technology which allows us to provide unbeatable performance at a fraction of the price of comparable systems. As all Enterprise PBX solutions come fully managed you will benefit from the vast experience and skills of our telecommunications engineers. If you have your own internal IT and Telecoms team then this is no problem and we will simply maintain a background presence until our assistance is required. Remote assistance allows any changes or queries to be resolved without any lengthy or expansive call outs.

• Online Marketing Manager, Paid Search, PPC Expert, Twitter, Facebook Ads at Tpad Ltd | Client VoIP Communications

  January 1995 - December 1995

  Inbound Services By definition, non geographic numbers do not correspond to a specific geographic location. The owner of the number can target the non geographic number to any existing landline or mobile telephone number. The principal benefit of a non geographic number is that it is allocated and managed by the company receiving calls, so that calls can be routed intelligently to a location with the necessary resources to process those calls effectively helping you manage out of hours or busy periods with scheduled call routing and divert options together with call queuing facilities and optional automated attendant announcements. Calls can be routed dynamically to different destinations according to the time of day, day of week and date. Calls may also be routed more intelligently by using features such as the caller's location, the nature of the call or by the volume of calls received.

• Head of Paid Search, PPC, Bing Ads, SEO, Google Adwords Expert at Tpad Ltd | Client Business Telephone Systems

  January 1995 - December 1995

  What is a Tpad Predictive Dialler? A Tpad Predictive Dialler is a feature rich outbound and inbound blended dialler telephone system. Tpad Predictive Diallers are proven to increase call centre productivity by up to 200%, whilst also improving efficiency, accountability and profitability of your business. What companies benefit the most from a Tpad Predictive Dialler? A Tpad Predictive Dialler is typically used in call or contact centres where a great amount of outbound calls are made using expensive data sources. It is vital that this data is used to the maximum to ensure the greatest return of investment (R.O.I) can be made. This is where the Tpad predictive comes in to play, as it is fully optimised for any call centre solution.

• Google Adsense, Google Ad Exchange, Google Doubleclick, Online Revenue Manager for Tpad at Tpad Ltd | Client IP Communications Solution

  December 1994 - November 1995

  Number Porting If you are an existing business and you are planning to move offices one of the most important aspects of the move is to retain your number. As the additional cost of marketing and informing current customers of your new main number will be very expensive and time consuming. In the past the transfer of number was only possible within your exchange area: Example: in the past if you were moving from your main office in Liverpool (0151) to Manchester (0161) it would be impossible without incurring expensive divert charges to take your company number with you. Tpad's revolutionary number porting service allows us to port numbers from all major providers and allow you to keep your number wherever you move. Please call out experienced consultants and enquiry about porting your number they will be able to perform a pre-port test on your number and instantly tell you if it is portable. Call us on 0845 122 1746

• Senior Marketing Manager, Head of Paid Search, PPC Strategist, Google Adwords Expert, Facebook Ads at Tpad Ltd | Client Cloud Communications Solution

  January 1995 - October 1995

  Interactive Voice Response IVR stands for Interactive Voice Response and is a system used to partially or fully automate your incoming calls. It is a lot more sophisticated than an auto attendant with which it is often confused. An auto attendant allows callers to be transferred to a specific line without the intervention of a human operator whereas the IVR system uses speech recognition and detects voice as well as dual-tone multi-frequency signalling (DTMF) keypad inputs. IVR systems intelligently interact with callers, gathering information and then routing them to the appropriate line. Tpad offers bespoke IVR systems that will instantly benefit your company. Rather than using an outdated auto-attendant, an IVR system will allow you to answer 100% of your calls, meaning that your customers are kept happy and your business remains booming. As well as offering a world-class IVR solution, Tpad can also organise professional voicing and scripting, bespoke menu options and all the rest of the little details. For more information on how an IVR system could benefit your business, simply give us a call today.

• Marketing Manager, VoIP Telephone Systems, SIP Trunking, SEO, Telecoms at Tpad Ltd | Client VoIP Telephone Systems

  January 1994 - December 1994

  Call Recording In order to assist in reducing the incidence of market abuse in the UK markets and also increase market confidence and protect consumers the FSA have brought in regulations for compliance with call recording. Calls must be kept for a minimum of 3 years from the date of creation and kept in such away they at easily accessed for future reference. Tpad On Demand Call Recording On demand call recording, unlike other kinds of call recording, focuses on recording outbound call only. This gives your business a simple way of analysing and observing how your calling agents handle their outbound calls. You can identify strengths and weaknesses of the agents. On demand call recording records and stores the data from outbound calls only. This has different benefits to the other types of call recording, but which one you choose depends on your business and requirements. If you chose to go with hardware call recording we will always provide call recording devices when you buy the product. This can be built into your computer or phone system so none of your hardware has to change unless you would like to purchase a new phone system where call recording is already on it.

• Marketing Manager, VoIP Telephone Systems, SIP Trunking, SEO, Telecoms at Tpad Ltd | Client SIP Trunking / IP PBX System

  January 1994 - December 1994

  Consultation & Review At Tpad, we follow the internationally recognized Prince2 Practitioner methodology to project planning. It is a process based scalable method for effective project management for all types of projects. Once you accept the proposal, we will create a complete project plan with timescales and relevant dependencies illustrated throughout. We will arrange for a documented site survey with you to complete a full Project Initiation Document (PID) that will relate to the telephone system installation. The first step is to appoint a Project Manager who will be personally responsible for managing your project through to completion A full site survey will be conducted to ascertain that all the relevant network cabling and access is in place in order to complete the installation on the predetermined install date Remote network testing will be completed before our engineers go on site to complete the installation A Project Initiation Document (PID) will be completed with your team to ensure that the system is configured and tailored to your exact specifications Provide proactive communication of installation timescales between you and your Project Manager We review the experience that your current systems, fixed and mobile, are delivering for you and for your customers, and the true costs associated with this most vital of business services. Your needs are unique to your business. You may have invested heavily in hardware or may operate from several locations; you may be expanding into new territories or countries or may employ remote teleworkers. Whatever makes you unique, we take care to understand. At this point the true magnitude of Tpad and its potential benefits begin to become apparent, whether we are helping you achieve a complex, multi-country, multi-site, fully managed call centre solution or simply addressing a desire to realise cost savings.

• Marketing Manager, VoIP Telephone Systems, SIP Trunking, SEO, Telecoms at Tpad Ltd | Client Small Office Telephone System

  January 1994 - December 1994

  Direct Internet Access Our Dedicated Internet Access service is the gateway to the internet for organisations serious about their internet usage. It provides permanent, dedicated and secure access, with business critical standards of reliability and dedicated customer support. Why DIA? DIA is ideal for business customers who require a permanent connection to the internet that is robust, scalable and provides a set of features that will allow you to provide your own server-based services such as email and web content. Complete Reliability Dedicated Internet Access is ideal for customers who depend on their internet connection. Delivered via the largest network in the UK, it offers a high quality, uncontended service. Full Range of Service Features Because Dedicated Internet Access is designed to meet your business needs, it includes all services needed for a full internet solution, including: Bandwidths from 1Mb to 1Gb Domain name registration or transfer IP address allocation SMTP mail feed and DNS Email services Fully managed and maintained business router Security options tailored to your specific needs Full technical design and implementation support Dedicated support Resilience options to meet your requirements Bandwidth utilisation reports available on demand

• Marketing Manager, VoIP Telephone Systems, SIP Trunking, SEO, Telecoms at Tpad Ltd | Client Hosted VoIP Telephony Solution

  January 1994 - December 1994

  FTTC Businesses with high bandwidth requirements with an affordable price tag. FTTC is an ideal solution; with download speeds up to 40Mbps and upload speeds up to 10Mbps your business could benefit from increased productivity Why FTTC? The demand for faster speeds and the accessibility of rich media content and more powerful cloud based computing means that businesses need to monitor their usage on the internet and get the maximum out of their connection. Leased lines and Ethernet circuits are a cost to be justified within any business with the roll out of fibre and availability in more and more areas, it enables some of the features of the higher cost connectivity without the price tag

• Marketing Manager, VoIP Telephone Systems, SIP Trunking, SEO, Telecoms at Tpad Ltd | Client Managed IP PBX Phone System

  January 1994 - December 1994

  Leased Lines Our point to point Leased Line connections (also known as Private Circuits) are perfect if you require dedicated, always-on, fixed bandwidth connectivity between two points; to transport data, internet or voice traffic. Leased Lines are incredibly cost effective, particularly if you exchange large volumes of traffic between your company's sites or a valued business partner. Due to our network infrastructure, we can provide faster, high bandwidth leased line connections, from 2Mb to 1Gb at competitive costs. Larger organisations can also use leased lines to create a Virtual Private Network (VPN). Features Data - secure private data networks can be established to provide intelligent routing, resilience and diagnostic features, when supported by multiplexers and data switches. Internet - increasingly, organisations are using leased lines for internet access because they provide fast data transfer rates and are extremely cost effective when the internet is used heavily. We also offer an internet Leased Line solution to meet these needs. Voice - a private voice network can be established. In addition, links can be established direct from your site to a cellular network. Video - video conferencing is also supported.

• Marketing Manager, PBX Telephone Systems, SIP Trunking, SEO, Telecoms at Tpad Ltd | Client SEO / PPC / PR Marketing

  January 1994 - November 1994

  Moving Premises At the heart of any business are its communications systems. More and more UK businesses are using e-commerce solutions to trade and keep in contact with their customers. We are reliant on our voice and data systems, no matter what we may think, so what would happen if when you moved premises the performance and reliability of your internet connection dropped? Today's modern business cannot survive today without a reliable internet connection. When you move your business to a new location it is vital that you fully assess the connectivity options available to you before you move. Even the newer sites and modern business parks may have poor quality broadband in their exchange area. Tpad can help avoid typical costly mistakes when moving your business with our top five considerations about your telephone system and connectivity needs when moving your business to a new location. Broadband speed - Make sure the available speed is suited to your business needs. You can use various on-line websites to do this by postal code area you can assess if what is available at your new exchange is fast enough and suitable for your business. Here at Tpad we are able to provide business broadband to ensure that your company internet needs are always met, for IP telephony and file transfer with our point to point link directly to your premises.

• Marketing Manager, VoIP Telephone Systems, SIP Trunking, SEO, Telecoms at Tpad Ltd | Client IP PBX Phone System

  January 1994 - November 1994

  Software & Integration At Tpad we understand current best practices, standards, emerging technologies and trends. We work with you to identify the strengths, weaknesses and risks associated with migration strategies. We will define the likely consequences, across operational, technical and financial disciplines and establish the next steps. Tpad offers a complete life-cycle solution from design, proposal and system demonstration through to order and installation, all of which is supported by a personalised project management approach and outstanding after sales and technical support. The Tpad approach to all its systems is scalability and flexibility. The design of the system takes into consideration that a business will grow and may need to contract. The advantage of the Tpad approach is that new users can be added easily without the need to change the core system. This approach has proven to be a cost effective and completed solution.

Steven Johns's Education:

• Preston College

  1990 – 1994
  Marketing

• Colne Park High School

  1988 – 1992
  High School
  Concentration: Online Marketing / Digital Marketing / Paid Search / Google Adwords

Steven Johns's Interests & Activities: